Questions, answered

Most restaurants launch the same day. You can sign up in under 60 seconds, input your tables and business details, upload your menu items with photos, and print your table QR codes immediately. No on-site technician, proprietary hardware installation, or long onboarding contracts are needed.

No app download is required. Guests simply scan your table QR code with their standard smartphone camera, and your digital menu opens instantly in their native mobile browser (Safari, Chrome). Your team can log into the Cloud POS from any iPad, tablet, phone, or laptop browser. Optional native iOS and Android apps are also available for restaurant owners and loyal diners.

NexraFlow supports 13 languages out of the box (English, German, French, Italian, Spanish, Portuguese, Chinese, Japanese, Arabic, and more). When an international customer scans your table QR code, their phone language is automatically detected, translating dish names, descriptions, and modifiers instantly so your waitstaff never struggle with language barriers.

Yes. All sensitive data is encrypted in transit using TLS 1.3 and at rest with AES-256. Our cloud infrastructure complies fully with the revised Swiss Federal Act on Data Protection (revDSG / FADP) and European GDPR standards, backed by redundant cloud backups and automated failover.

Yes. Multi-unit operators can switch between multiple restaurant branches with one login. You can share menu templates, compare cross-location sales performance, set location-specific pricing, and manage staff permissions per venue from a unified dashboard.

NexraFlow runs in any modern browser on iPads, Android tablets (Samsung Galaxy Tab, Lenovo, etc.), iPhones, Android smartphones, Mac, or Windows computers. You can use hardware you already own or mount affordable counter tablets on standard stands without buying locked-in proprietary POS hardware.

You can draw your custom dining rooms, bar area, and outdoor terrace in minutes. Tables update live in real time across all staff screens: green for available, amber for seated/dining, violet for incoming kitchen orders, and cyan when a guest requests the bill.

Yes. Staff can move guests to different tables, combine separate tabs, split checks evenly or by individual item, apply custom discounts or voucher codes, and fire courses (starters, mains, desserts) to kitchen thermal printers with single-tap precision.

NexraFlow features offline client-side caching. If local broadband or Wi-Fi drops temporarily, staff can continue viewing active tables and ringing up orders. As soon as the connection is restored, pending ticket dispatches and receipts automatically re-sync with the cloud database.

Yes. At the close of each service shift or day, managers can print or export fiscal Z-reports summarizing total gross/net revenue, MWST breakdown, payment method totals (TWINT, cards, cash), cash drawer float reconciliation, and voided items.

Yes. When several guests at Table 4 scan the QR code, they join the same active table session. Each guest can browse and add items from their own phone. Orders aggregate seamlessly on the waiter's POS and kitchen ticket printers, avoiding confusion and eliminating ordering bottlenecks.

Updates are instantaneous (sub-second). When kitchen stock runs out of an item, staff can mark it '86' (sold out) on the POS with one tap. It immediately disappears or shows as unavailable on all guest QR menus and online ordering pages without re-printing physical menus.

Every dish supports standard EU/Swiss allergen disclosures (gluten, dairy, nuts, crustaceans, etc.) and lifestyle badges (vegan, vegetarian, halal, gluten-free). Guests can filter the menu with one tap, and customize dishes with required or optional modifiers (e.g., meat temperature, dressing, extra toppings).

You can configure either workflow per table area. You can require upfront payment via Apple Pay, Google Pay, TWINT, or card (ideal for fast-casual, terraces, and bars), or allow guests to keep an open tab and settle at the end with staff or at the counter.

Yes, absolutely 0% software commission. Third-party delivery aggregators charge between 15% and 35% on every meal. NexraFlow charges a flat, transparent monthly subscription. You keep 100% of your food revenue and only pay standard merchant processing fees (e.g. Stripe, Wallee, or Mollie).

If your kitchen pass is overwhelmed during peak dinner hours, managers can toggle 'Busy Mode' with one tap on the POS to increase automated prep time estimates (e.g., from 20 to 45 mins), or temporarily pause incoming online orders for 30, 60, or 90 minutes.

Yes. You can define delivery zones by radial distance (km) or specific postal codes, set distinct delivery fees per zone, specify minimum order amounts, and offer free delivery above a cart threshold (e.g., free delivery on orders over CHF 60).

Customers receive an automated SMS and email confirmation with a direct live tracking link. The visual tracking bar updates in real time as your kitchen accepts the order, starts cooking, packages the food, and dispatches the delivery driver.

NexraFlow calculates live capacity based on your active floor plan layout, table turn times (e.g., 90 mins for 2 guests, 120 mins for 6 guests), and existing bookings. If Table 12 is occupied until 20:30, the booking engine will not offer that slot to other diners.

Guests receive an instant branded email confirmation with a calendar `.ics` invite, special dietary notes, and a one-click modification/cancellation link. You can also enable automated SMS reminder alerts sent 2 hours before dining to dramatically reduce no-shows.

Yes. For parties larger than a set size (e.g., 6+ guests) or special holiday dining (New Year's Eve, Valentine's Day), you can require a card pre-authorization or deposit per person via Wallee or Stripe to protect against costly last-minute cancellations.

Yes. You can paste our interactive iFrame or WordPress reservation block into any website builder (WordPress, Wix, Squarespace, Webflow), and add your direct booking link to your Instagram bio, Google Business Profile 'Reserve a Table' button, and Facebook page.

NexraFlow natively supports 80mm ESC/POS thermal printers connected over LAN (Ethernet cable or Wi-Fi router), Bluetooth, or USB, as well as Apple AirPrint printers. Supported brands include Epson (TM-T88, TM-m30), Star Micronics, Sunmi, Bixolon, Munbyn, and generic ESC/POS models. Tickets print in under 0.2 seconds.

Yes. NexraFlow features intelligent category-based printer routing. When Table 8 orders two burgers, fries, and two cocktails, food items automatically dispatch to the kitchen thermal printer while drink items print on the bar printer simultaneously.

We integrate directly with Wallee IP/LAN card terminals. When settling a bill on the POS, the exact CHF total pushes instantly to the terminal screen. Customers pay with TWINT, PostFinance, Apple Pay, Google Pay, Visa, Mastercard, or Maestro, and the bill auto-closes with an authorization receipt.

WiZ smart LED bulbs connect directly to your restaurant's standard 2.4GHz Wi-Fi without needing a Philips Hue bridge. When a new dine-in or online order arrives, NexraFlow broadcasts a local UDP pulse, flashing green at the kitchen pass and cyan at the bar counter to eliminate shouting during peak rush.

Your 14-day trial includes complete access to all modules and features with zero credit card required upfront. When the trial finishes, you choose between Starter, Growth, or Pro plans in CHF. If you choose not to subscribe, your account pauses safely without any surprise charges or automatic billings.

None. There are zero setup fees, zero cancellation fees, and zero software commissions on orders. You can pay month-to-month and cancel anytime, or choose an annual billing plan for a 2-month discount (pay for 10 months, get 12).

Yes. All NexraFlow subscription invoices and customer point-of-sale receipts adhere strictly to Swiss Federal Tax Administration (ESTV) standards. They feature itemized 8.1% standard MWST, 2.6% reduced rate for food takeaway, your company UID / VAT number, and compliant daily Z-reports.

Starter (CHF 59/mo) covers core dine-in table service, digital menu, and POS register. Growth (CHF 99/mo) adds 0% commission online delivery, table reservations, and WiZ smart light order alerts. Pro (CHF 149/mo) unlocks multi-branch management, advanced analytics, staff performance reports, and priority phone support.

Download the `nexraflow-restaurant-hub.zip` file, upload it in your WordPress admin under Plugins › Add New › Upload Plugin, enter your restaurant Site Key, and insert the native Gutenberg reservation block or `[nexraflow_reservation]` shortcode into any page or widget.

Yes. Our responsive iFrame snippet is designed for universal compatibility. Simply copy the ready-to-use HTML embed code from your NexraFlow portal and paste it into Wix, Squarespace, Webflow, Shopify, or custom static HTML websites.

Yes. The embedded ordering and reservation widgets automatically adapt to your brand colors, primary typography font, custom logo, and light/dark theme configured in your NexraFlow dashboard for a seamless guest experience.

Yes. All sales, VAT breakdowns, order histories, and customer records can be exported in one click as structured CSV, Excel, or PDF files, ready for import into Swiss accounting platforms such as Bexio, Abacus, or your accountant's software.